Careers at MCPL
Help transform the hospitality industry through innovative loyalty programs
Current Job Openings
Telemarketing Sales Executive
Drive hotel loyalty program success by connecting with prospective and existing guests through outbound calls. Promote membership benefits, encourage renewals, and assist in maximizing guest engagement with hotel services including F&B, Rooms, and Banquets.
Requirements:
- Excellent communication skills in English and Hindi/Regional languages of desired job location
- Strong verbal communication and persuasion skills
- Experience in telemarketing, outbound sales, hospitality or hotel loyalty programs preferred
Sales Manager
Lead revenue-focused initiatives across partner hotels by overseeing loyalty program growth, guest acquisition strategies, and banquet lead sharing. Collaborate with hotel teams to execute business strategies, track KPIs, and ensure program profitability in line with our profit-sharing model.
Requirements:
- Bachelor's degree in Business, Hospitality Management, Marketing or related field
- Excellent communication skills in English and Hindi/Regional languages of desired location
- 4+ years of experience in sales, account management, or business development
- Strong leadership and client relationship skills
- Data-driven approach with proven record of achieving targets
- Experience in the hospitality industry is a must
Team Leader
Manage and motivate a team of guest-facing professionals to deliver high-quality service and achieve daily targets. Coordinate between departments, ensure smooth operations, and maintain performance standards to support Mangrove’s goal of continuous improvement and guest satisfaction.
Requirements:
- Bachelor's degree in Hotel Management, Business, or related field
- 2-4 years of experience in team supervision or operations
- Strong organizational and interpersonal skills
- Ability to handle pressure and multitask in a dynamic environment
- Experience in the hospitality industry is a plus
Guest Relationship Executive (GRE)
Be the face of our loyalty program at partner hotels—offering 24/7 guest assistance, handling benefit inquiries, and ensuring smooth check-ins and check-outs. Build rapport, enhance guest experiences, and support retention efforts through proactive communication and personalized service.
Requirements:
- Degree in Hospitality, Tourism, Customer Service or related field
- 0-5 years of experience in guest relations or front office operations
- Excellent communication and problem-solving abilities
- Pleasant demeanor and strong customer orientation
- Willingness to work in shifts, including weekends and holidays
Join Our Team
Be part of a dynamic team that's transforming the hospitality industry
Why Work With Us?
Career Growth
Opportunities for professional development in the hospitality industry
Team Environment
Work with experienced professionals in a collaborative setting
Industry Experience
Gain valuable experience working with leading hotels and resorts
Recognition
Be part of a company that values excellence and innovation
Submit Your Interest
Don't See Your Role?
We're always looking for talented individuals to join our team. Share your interest in the above form to join us and we'll keep you in mind for future opportunities.